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PATIENT INFORMATION

Porteous & Burke Family Dentistry is dedicated to providing you with a pleasant visit and results that you’re proud to show off. Our administrative staff is ready to help you with questions about your first visit, our financial policy and insurance. See below for answers to the most common questions. 

Your First Visit

Please assist us by providing the following information at the time of your consultation:

  • Please download Patient Registration forms and bring to appointment

  • A list of medications you are presently taking 

  • If you have dental insurance, please bring your Dental Card to your appointment.  This will save time and allow us to help you process any claims.

IMPORTANT: A parent or guardian must accompany all patients under 18 at the consultation visit.

Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e. diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are on any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.) or require medication prior to dental cleanings (i.e antibiotics, for pre-med.)

If your previous dentist has taken recent x-rays (within 6-months), you may request that they forward them to our office.

Financial Policy

For your convenience we accept Visa, MasterCard, Discover, Debit, FSA and HSA cards.  We also provide Third Party Financing through Care Credit, which will allow you to extend your payments out for 12 months-with no interest or fees.  Please contact our office for more information.   We deliver the finest care at the most reasonable cost to our patients, therefore payment is due at the time service is rendered unless other arrangements have been made in advance. Many times, a simple telephone call will clear any misunderstandings.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage. We do not base your diagnosis treatment on your insurance coverage. We base it on your needs and desires.  We take pride in the quality of care we offer our patients and make every effort to have your dental visits with us as comfortable as possible. 

We make every effort to explain your costs to you and to avoid misunderstandings so that we can focus on your dental health.  If you should have any questions in regards to your coverage or treatment, please ask.  We are here to serve you. 510-799-4746

Insurance Information

At Porteous & Burke Family Dentistry we make every effort to provide you with the finest care and the most convenient financial options. To accomplish this we work hand-in-hand with you to maximize your insurance reimbursement for covered procedures.  To help our patients lower the cost of their out of pocket cost- we are “Preferred Dental Providers” (PDP) and contracted partners with:

Aetna

Cigna

Connection Dental

Delta Dental of California

MetLife

Guardian

Premier Access

Principal Financial

Teamsters(DeCare)

United Concordia

Anthem Blue Cross

First Dental Health

Many plans are linked to the above insurance companies as third parties.  Please contact our office if you are unsure of your coverage or you should have any questions. 

CONTACT

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